Island Cocoa Return Policy
At Island Cocoa, we stand by the quality of our products and offer a 30-day money-back guarantee from the day you receive your order.
How to Process a Return
If you need to return a product, simply email us at
to request a free return label. Once you receive the label via email, print it out and attach it to your return package.
Refund Process
After we receive your returned product(s), your refund will be processed promptly. Please allow 5-7 business days for the refund to reflect in your account.
If you have any questions or concerns, don't hesitate to contact us at the above email.
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FAQS
Is 100% unsweetened cocoa powder good for you?
In addition to being rich in nutrients, including minerals and antioxidants, pure cocoa is low in fat and calories. Cocoa is good for you.
How does your return policy work?
There is a 30 day money back guarantee from the day you receive your product(s).
If a return is needed, Email [email protected] for a free return label. The return label will be sent via email so you can print it out and return your product(s).
Once your product(s) is received ,your refund will be processed.
What’s the difference in your cocoa powder over other brands?
The cocoa powder is made from an award winning , high quality Trinitaro cocoa beans. It is a hybrid of Criollo and Forestero cocoa varieties and is known worldwide for its desirable fruity, floral flavor which sets us apart from other cocoa powders.
Which of your cocoa powder is best for baking?
All the brands are great for baking but Trinitario cocoa is the favorite.
Do you ship internationally ?
No, only in the USA at this time.
Would you say your cocoa powder is better enjoyed with hot milk only? or hot water and milk?
It’s a personal choice but we do believe our cocoa powder tastes richer and nicer when made with only hot milk and sweeten to taste.
